Customer care
Shipping & returns
Kuwait — delivery in 1–3 business days.
GCC — we ship to Saudi Arabia, the United Arab Emirates, Qatar, Bahrain and Oman. Delivery may take up to 7 business days depending on the destination.
Shipping fees vary based on courier rates and location and are always shown at checkout. Once your order ships you will receive a tracking number by email.
We accept returns and exchanges within 7 days of delivery for orders within Kuwait, provided items are:
- Unworn
- Unwashed
- In their original condition with all tags attached
Returns and exchanges are not available for orders shipped outside Kuwait. Sale items are final. Refunds are processed via bank transfer within 2–4 weeks.
To request a return or exchange, contact info@zoykw.com or WhatsApp +965 9600 8938.
We accept K-Net, Visa, Mastercard and Apple Pay. All payments are processed through secure and trusted payment gateways — your card details are never stored on our website.