We deliver within Kuwait and to all GCC countries: Saudi Arabia, the United Arab Emirates, Qatar, Bahrain and Oman.

Delivery within Kuwait typically takes 1–3 business days. GCC delivery may take up to 7 business days depending on the destination.

Shipping fees vary based on courier rates and the delivery location. The exact cost is shown at checkout before you pay.

Yes. Once your order has shipped you will receive a tracking number by email.

You can pay securely with K-Net, Visa, Mastercard and Apple Pay. All payments are processed through secure, trusted payment gateways.

Yes. Use the country selector at the top of the page to shop in KWD, SAR, AED, QAR, BHD or OMR.

We accept returns and exchanges within 7 days of delivery for orders within Kuwait. Items must be unworn, unwashed and in their original condition with all tags attached.

Returns and exchanges are currently not available for orders shipped outside Kuwait.

Sale items are final and cannot be refunded or exchanged.

Refunds are processed via bank transfer within 2–4 weeks of receiving your return.

Email info@zoykw.com or message us on WhatsApp +965 9600 8938 with your order number and we will guide you through the next steps.

We design for real bodies — from size S to 5XL — with thoughtful cuts that celebrate every shape.

Yes. Every product page links to our body measurement size guide, including UK size equivalents to help you find your perfect fit.

Casual chic, elegant and versatile clothing designed to transition seamlessly from day to evening — kaftans, bishts, capes, dresses, sets, shirts and blouses, skirts, pants and jackets, plus limited-edition pieces.

Care instructions are provided on each product label. Most items require gentle washing or dry cleaning. Some pieces may be machine washable — always follow the label for best results.

At this time we do not offer custom orders or alterations.

ZOY is a family-owned Kuwaiti fashion brand with a global vision and deep roots in authenticity and design.

Online, right here at zoykw.com.

Yes. ZOY is committed to slow fashion, prioritising quality over quantity. We minimise waste and upcycle and recycle leftover fabrics into new products such as bags, hangers, coasters and art pieces.

We welcome meaningful collaborations that align with ZOY’s values and mission. Write to us at info@zoykw.com.